As an academic support unit, we are in the business of helping others. But it goes beyond simply service – we help instructors to help themselves. The reach and scope of our services can feel quite large since teaching and learning are so foundational to the university, and we receive numerous requests for our assistance. Our staff members’ interests and ideas for projects are also quite broad. However, sometimes we have to say no to requests we receive or ideas we generate. Is this ever a good idea? Continue reading The Value of Saying No: An Exercise in Reframing — Donna Ellis